The Roar Store is happy to receive returns for change of mind within 90 days of purchase. We are offering exchanges, store credits or refunds for any returned item/s we receive.
In order for us to process the return we require the following information (faulty/damaged items are exempt from the below);
- Proof of purchase, order number and tracking number for returned parcel.
- The goods have not been worn/used and the tags are still attached; and
- Goods are purchased at full price. If you are returning sale items or items bought during a promotional period - we can issue a store credit for the amount you paid for the item, at the time of order.
The product can be sent to the Roar Store at Punt Road using the below address:
ATTN: Roar Store
PO BOX 48,
Richmond, Vic, 3121
Please note that in the case of items being sent, postage and handling costs are the responsibility of the purchaser. Please ensure you include a note of what you would like either an exchange, refund or store credit, your order number and your full name. Once you have sent off your parcel to us, please email roarstore@richmondfc.com.au with your tracking number so we can track your parcel and assist where necessary.
The Roar Store cannot be held accountable for items lost in transit. Store credit does not expire but you must have an account with the Roar Store to receive this. If opting for a refund, the value of the returned items will be refunded via the original payment method used.