null

Shipping Information & Charges

Customer Service: 

Please be mindful that you have the correct products, sizes, and personal details as you check out. We will try our best to facilitate any order issues (wrong size selected) but we cannot guarantee an exchange will be completed before your order is dispatched. Our customer service team can be contacted via roarstore@richmondfc.com.au, our online chat function or 9426 4419.

Please note ZIPPAY and AFTERPAY have a minimum spend of $100.00 per order.

 

SHIPPING CHARGES

Standard Shipping - $9.95 (Orders under $50.00)

Please allow up up to 7-10 business days to receive your order (not including pre-orders). This does not include memorabilia, for shipping on memorabilia pieces please check the product description.

Member Choice product shipping - various

Australia

  • Postage within Australia is a standard flat fee of $9.95.
  • Orders over $175 qualify for free shipping.

New Zealand

  • If you are only ordering your Member Choice product, postage is $9.95 AUD.
  • If you are ordering multiple items, a flat postage fee of $15.00 AUD applies.

International

  • If you are only ordering your Member Choice product, postage is $9.95 AUD.
  • If you are ordering multiple items, a flat postage fee of $25.00 AUD applies.

 

Memorabilia – Delivery charges

Memorabilia items will be shipped separately to other items orders and delivery will be made via courier. 

Set delivery fees within Australia apply for memorabilia pieces ranging from $39 - $99 depending on the size of the piece ordered. This will be automatically charged within the total purchase price.

Please provide a street address for delivery when purchasing a memorabilia piece, as we strictly cannot deliver to a PO BOX.

International delivery of memorabilia to addresses outside of Australia will incur additional delivery charges. Prior to dispatch we will contact you with the additional delivery charge specific to your region so payment can be made.

Please check the description of the product for further information on delivery times.

Standard International - New Zealand:

Orders for New Zealand will be charged at $15.00 (excluding memorabilia) and will be delivered in 21-28 business days. Please note this option is excluded from any postage promotion.

Standard International - Other Countries:

Orders to other countries will be charged at $25.00 (excluding memorabilia). Please allow 21-28 business days for delivery. Please note this option is excluded from any postage promotion. For more information on international postage partners through Aus Post, please click here.

Australia Post

Please note that due to the current public health crisis and restrictions the Australia Post service are experiencing delays and may not deliver within their usual timeframes. For delay updates from Australia Post please see - https://auspost.com.au/about-us/news-media/important-updates/coronavirus*

 

*Please note this is not a guarantee, we will endeavour to adhere to these turnarounds but we are reliant on Australia post and their services. Thank you for your understanding and if there are any issues please contact the Roar Store.