Tracking Your Order

You can track your order at any time using the Track Order link from the site header or footer, or by logging into your account on our site and reviewing your current order status, as well as the tracking information if your order is eligible for tracking.

Once your order ships from our facility you will receive a confirmation email. Depending on the method and destination of your order will determine if your shipping confirmation contains tracking.

Please Note: If your order includes a personalised item, this may add additional time to your processing timeframe. Regardless of which delivery method you selected at the time of checkout, we will still need additional time to process your personalisation. This will be confirmed as you place your order at checkout, depending on the specific details of your order.

Customs & Duty:

For orders shipping to the UK, EU and Canada, any relevant duties & taxes will be displayed and collected at the checkout. For orders shipping to other countries, any import duties, or similar charges due on your order will be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, and we advise you to contact your local customs office for further information.

Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

·        Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will be despatched in the period specified on the website. If you have selected items with different availability times, then we will despatch your order when all items are ready.

·        Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.

·        Personalised Items: Items requiring personalisation for example with additional name, numbering and badges added may take additional time before they are ready to be despatched. This will be confirmed as you place your order at checkout, depending on the specific details of your order.